This Privacy Policy describes how The Visa Tales ("The Company," "we," "us," or "our") collects, uses, protects, and handles your Personal Information when you access our website and engage with our visa and immigration consultation services (the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Given the sensitive nature of visa and immigration applications, we collect highly specific and often sensitive Personal Information and documentation.
Given the sensitive nature of visa and immigration applications, we collect highly specific and often sensitive Personal Information and documentation.
A. Personal Information You Provide (Application Data)
We collect PII when you submit an inquiry, book a consultation, or engage us for application assistance:
We collect PII when you submit an inquiry, book a consultation, or engage us for application assistance:
Identity & Contact Data: Your full name, email address, phone number, and physical address.
Travel/Immigration Data: Passport number, national ID numbers (e.g., PAN, Aadhaar), date of birth, gender, nationality, marital status, and detailed travel history.
Background Data: Educational history, employment records, income statements, financial history, and family/dependents' details (as required for the visa application).
Sensitive Information: Health/medical records, criminal records, or biometric data (only if strictly required for and provided for the purpose of the application).
B. Payment Data
We collect transaction details. Note: Sensitive financial processing details (like full credit card numbers) are handled securely by third-party payment gateways and are not stored directly on our servers.
We collect transaction details. Note: Sensitive financial processing details (like full credit card numbers) are handled securely by third-party payment gateways and are not stored directly on our servers.
C. Usage Data
We automatically collect non-personal data related to your visit ("Usage Data") to maintain and improve our website:
We automatically collect non-personal data related to your visit ("Usage Data") to maintain and improve our website:
Log Data: Your IP address, browser type, pages viewed, and activity patterns on the site.
Cookies: We use cookies to maintain your session and analyze site traffic.
2. How We Use Your Information
We use the collected information exclusively for purposes related to providing the visa and immigration consultation service:
We use the collected information exclusively for purposes related to providing the visa and immigration consultation service:
Service Fulfillment: To assess your eligibility, provide accurate consultation, prepare, review, and file necessary application documents, and communicate with relevant third parties (e.g., assessing bodies, government portals) on your behalf as authorized.
KYC and Verification: To verify your identity and the accuracy of the documents provided.
Communication: To send you updates on the status of your application, required documentation deadlines, and scheduling appointments.
Billing: To process payments, manage invoices, and maintain financial records.
Security and Compliance: To prevent fraud, troubleshoot technical issues, and comply with all legal and regulatory requirements governing immigration consultants.
3. Confidentiality and Sharing of Data
We acknowledge and commit to the high standard of confidentiality required for sensitive immigration data.
We acknowledge and commit to the high standard of confidentiality required for sensitive immigration data.
A. Essential Sharing (With Authorization)
We will share your Personal and Application Data with necessary third-party government agencies, embassies, consulates, and relevant assessing bodies (e.g., IELTS, immigration review boards), only to the extent necessary and with your explicit authorization to submit and process your application.
We will share your Personal and Application Data with necessary third-party government agencies, embassies, consulates, and relevant assessing bodies (e.g., IELTS, immigration review boards), only to the extent necessary and with your explicit authorization to submit and process your application.
B. Disclosure to Others
We do not sell, rent, or trade your Personal Information. We share data only in contexts essential for service operation:
We do not sell, rent, or trade your Personal Information. We share data only in contexts essential for service operation:
Service Providers: We share necessary data with trusted third parties who perform essential functions on our behalf (e.g., secure data storage, email services, payment gateways). These parties are contractually obligated to protect your information.
Legal Compliance: We may disclose your information if required to do so by a court order, law enforcement, or governmental authority.
4. Data Security and Retention
Security: We implement advanced administrative, technical, and physical safeguards designed to protect the highly sensitive Application Data we collect from unauthorized access, disclosure, alteration, or destruction.
Security: We implement advanced administrative, technical, and physical safeguards designed to protect the highly sensitive Application Data we collect from unauthorized access, disclosure, alteration, or destruction.
Retention: We retain your documentation and application data for a period necessary to complete the service, manage post-submission inquiries, comply with anti-money laundering and immigration consultant regulations, and meet any contractual or legal obligations (typically several years).
5. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: inquiry@thevisatales.com